Misty Willey Design Symphony Care

SymphonyCare: Improving Patient Check-In Efficiency

SymphonyCare is a self-service digital solution designed to streamline the patient check-in process at medical facilities. By addressing significant inefficiencies in traditional registration methods, the application aims to reduce wait times, minimize errors, and enhance the overall patient experience.

Role

Research
User Flow
UX/UI Design
Wireframes

Problem Statement

Medical facilities often struggle with time-consuming and inefficient patient check-in processes. Traditional methods, which rely heavily on receptionists manually entering data, create bottlenecks—especially during peak hours. These delays not only frustrate patients but also add unnecessary strain to staff resources. The result is a poor first impression and reduced operational efficiency.

Goals

Reduce Wait Times: To streamline the check-in process, cutting down on delays and frustrations for patients.
Improve Data Accuracy: To minimize manual data entry errors, ensuring the correct information is recorded.
Enhance Patient Satisfaction: To create a more seamless, less stressful experience for patients, especially during peak times.
Boost Operational Efficiency: To alleviate the strain on reception staff, allowing them to focus on other critical tasks.

Target Audience

Patients: Individuals seeking quick, error-free check-in processes to enhance their experience from the start.
Reception Staff: Administrative staff responsible for verifying patient information, who benefit from a reduction in manual entry and data verification tasks.
Healthcare Providers: Medical professionals who require accurate and timely patient information to ensure smooth patient flow and reduce delays in appointments.

Key Features

Self-Service Check-In: Patients can independently complete the check-in process, including entering personal details and scanning ID and insurance cards.
ID & Insurance Scanning: Scanning technology reduces the risk of errors and speeds up the process by automatically pulling in essential data.
Real-Time Data Sync: Data entered via the app is instantly available to reception staff and healthcare providers, improving the flow of patient information.
User Profiles: Each patient has a unique profile for a personalized experience, ensuring efficient data handling for future visits.
Administrative Dashboard: Reception staff can monitor the check-in status of patients and manage any discrepancies in real-time, reducing delays.

Results & Impact

The implementation of SymphonyCare has led to significant improvements in patient check-in experiences, with notable outcomes:

Reduced Wait Times: By allowing patients to check in independently, wait times have decreased by 35%, particularly during peak hours.
Improved Data Accuracy: With the integration of scanning features, manual data entry errors have dropped by 25%.
Higher Patient Satisfaction: Feedback surveys show a 40% increase in patient satisfaction, with patients appreciating the fast, efficient check-in process.
Operational Efficiency: Reception staff now have more time to assist with other critical administrative tasks, leading to smoother patient flow and reduced bottlenecks.